Tekko website

https://tekkolounge.com/en/

Project overview

Tekko lounge’s mission is: “to help business people relax and enjoy their working time in the highest-quality business space in Tokyo. Our plan was to build a website that provides the needed information for the users. A design of modernity to showcase that Tekko lounge is a comfortable and high-quality place for business people to enjoy working, eating and relaxing.

About Tekko lounge

Tekko lounge is a part of Tekko building which was first completed in July 1951, TEKKO BUILDING was Japan’s first post-war high-rise building. The building was rebuilt again in October 2015. TEKKO BUILDING evolved into a large-scale business center with gross floor area of 66,280m² stretching 200m from the Yaesu North Exit of Tokyo Station to Gofuku-bashi Bridge, and ignited the explosive development of the district. Tekko executive lounge is a comfortable and flexible business environment for working with high-quality, sophisticated and elegant business space. With state-of-the-art facilities and a strategic location next to Tokyo Station.

Client's Problem

No information on the web about their business lounge, conference rooms and cafeteria.

Business research

• Researched about conference room
• Researched about luxury lounge
• Research about conference room booking system

Questions we had:

• What makes business lounges attractive?
• How is Tekko lounge compared to their competitor?
• The good and the bad about competitors' websites?
• How can we make new customers feel safe to use our lounge?
• How can we keep existing customers to continue using the lounge?

User research

Participant: 20 business people living in Tokyo. We interviewed business people about their experiences using business lounges. These are the questions we asked:

• How often do you use the business lounge?
• How often do you book conference rooms?
• How do you like the lounge and the service?
• What information was missing?
• What made you choose this lounge?
• What did you wish the lounge had and hadn't?

Result from the research

Customer wanted to have...

• a website with a clear guidance on how to access the place.
• a quiet and clean space for work/meetings.
• restaurants and lounges with good customer service.
• to have more visual information, like images of lounge and conference rooms.
• to see the floor map of the lounge/conference rooms.
• to have Online booking.

Solution

From the interview we used cistomers feedback to build the website. And these are the pages we builded: Conference Rooms, Executive Lounge, Catering, Business support, Parking coupons, Membership terms and conditions ,User guide, Fees and Usage rules, Gallery, Online preview, Contact page, Access

Result

As the result we successfully gain 1000+ satisfied customers who signed up for membership.